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Information for visitors

++ Musikmesse 2020 postponed ++

Musikmesse, Musikmesse Plaza 2020 and Musikmesse Festival events with more than 1,000 attendees cancelled Consequent on a general degree issued by the Hessian Ministry for Social Affairs and Integration, it is no longer possible to hold the ‘Musikmesse Plaza’ (3 and 4 April) or any concerts of the ‘Musikmesse Festival’ (31 March to 4 April) with over 1,000 visitors against the background of the rapid spread of SARS-CoV-2 infections. As it cannot be expected that the situation will change soon enough to schedule an adequate catch-up event, the organisers announce that the international trade show Musikmesse will not take place in 2020. The new dates for Musikmesse 2021 will be announced soon. 

> Further information about visitor tickets

> Further information about Arrival & Stay

> Background information

If you have any further questions, please call +49 69 7575 – 0 or use our contact form.

Tickets

The ticket you purchased for Musikmesse 2020 is not valid for 2021!

Also unredeemed ticket codes for this year's event no longer apply to 2021.

The price you paid for your trade visitor ticket will be refunded to you automatically, via the channel you used to pay for it.

You do not have to do anything to obtain a refund if you purchased your ticket via the online ticket shop. Please do not open a PayPal dispute resolution process or make a complaint to your bank. These processes slow down the refund process. Additionally, there is no need for you to send us written notice.

Unfortunately, processing all refunds will take some time. Please accept our apologies for any inconvenience caused.

You can get the purchase price of your private visitor tickets (3 + 4 April 2020) refunded in the following way:

If you have paid by credit card, you do not need to contact us. We will automatically credit the amount back to your card.

If you have ordered by instant bank transfer or prepayment, please send us the following data to musikmesse@soulticket.de name of the account holder, account details, order number.

All other expenditures that have already been incurred (such as for accommodations, travel etc.) must be borne by the visitor.

If you have any further questions, please call +49 69 7575 – 0 or use our contact form.

Admission

One-day ticket (1. - 4. April 2020)
Regular at the box office and online ticket EUR 39,-
Season ticket (1. - 4. April 2020)
Regular at the box office and online ticket EUR 59,-
Private-visitor tickets (3. + 4. April 2020)
Schools Out Ticket (Children and adolescents from 7 years up to and including 17 years) EUR 9,-

Free local public-transport with your ticket

Trade fair visitor admission tickets (except complimentary tickets) include free travel using local public-transport services operated by the RMV public-transport authority throughout the entire area covered by the authority. Tickets purchased on arrival at the fair only entitle the user to travel back from Messe Frankfurt free of charge.

Please note: Vouchers must be exchanged for an admission ticket on the internet to be able to use local public-transport services operated by the RMV public-transport authority to and from the fair. The online ticket can only be used in the RMV public transport network in connection with a valid ID card or passport.

To RMV-Website

Visitor plays instrument

Please note:

Personal mouthpieces may be taken into Musikmesse for instrument testing.

Brought instruments and equipment will be sealed at the entrances (Galleria, Portalhaus, Entrance City and S-Bahn stop Messe) and you get a document, which entitles you to take the instrument with you to the fair.

Musikmesse catalogue

Musikmesse Keyvisual

Use the official catalogue to gain a complete and efficient overview of all exhibitors at the Musikmesse. Detailed information will support you for the preparation and review of your visit. The catalogue is going to be published a few weeks bevor the start of the fair as a print and a PDF version as well as an e-catalogue.

During the Musikmesse the print catalogue is available on the fairgrounds (at the cash registers). However, you can pre-order with costs the print and PDF version of the catalogue before the start of the Musikmesse.

With the e-catalogue, you can consult the entire contents of the catalogue, such as the list of exhibitors and list of products (including details of the exhibitor) along with other information (exhibitors' videos and additional images), on your mobile devices. Once you have downloaded the app, the contents will also be available offline.

To the Apple App Store
To the Google Play Store (Android)
To the Amazon Kindle Fire

Musikmesse App

Musikmesse App

The App "Musikmesse Navigator" is the orientation guide for visitors of Musikmesse. Navigate over the fairgrounds (Site and Hall Plan), through the Exhibitor and Product search or receive inspiration through news and twitter messages. Musikmesse Navigator is available for Apple-Products (iPhone, iPod touch, iPad) on the App Store and Android on Google Play Store as a free App.

Musikmesse Navigator on the Apple App Store
Musikmesse Navigator on the Google Play Store

Free WiFi

Free WiFi Log-in

Always online everywhere – it’s no problem at all with Messe Frankfurt’s services. During the trade fair you can take advantage of free basic WiFi access throughout the exhibition grounds. For bandwidth that is available at all times without disruption, we can also offer you our powerful “Premium” access package.

Order WiFi

More information on free WiFi and  “Premium” access

Childcare

Eröffnung der Räumlichkeiten zur Kinderbetreuung

The Messe Frankfurt Kindergarten caters perfectly for little trade-fair visitors aged three and older. Two kindergarten teachers look after a maximum of 20 children in the 180 m² facility. Parents with babies can also retire to this child-oriented setting and breastfeed, change the diaper or prepare the baby food. During Musikmesse, this free service is available within the regular hours of opening.

You will find the Kindergarten in Torhaus, Level 1.

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